Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Automatic Information Collection

When you visit our website or use our services, we automatically collect certain information about your device and usage patterns. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Processing and fulfilling your orders
• Communicating about your projects
• Providing customer support
• Delivering completed work and invoices

Business Operations

• Processing payments and managing accounts
• Analyzing usage to improve our services
• Preventing fraud and ensuring security
• Complying with legal obligations

Marketing and Communication

• Sending service updates and notifications
• Sharing relevant news and offers (with consent)
• Conducting surveys and research
• Building and maintaining client relationships

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (Stripe, PayPal)
• Cloud storage providers (Google Drive, Dropbox)
• Email service providers
• Analytics and marketing tools

Legal Requirements

We may disclose your information when required by law, such as:

• Complying with court orders or subpoenas
• Responding to government investigations
• Protecting our rights and property
• Preventing fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and analyze usage patterns.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Retention Periods

• Project Data: 3 years after project completion
• Payment Records: 7 years for tax and accounting purposes
• Communication Records: 2 years after last contact
• Website Analytics: 2 years from collection
• Marketing Data: Until you opt out or request deletion

When data is no longer needed, we securely delete or anonymize it according to industry best practices.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.

Transfer Safeguards

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent protection
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are material
• Post a notice on our website highlighting the changes
• For significant changes, provide 30 days advance notice

Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Version History

We maintain a record of significant changes to this policy:

• June 11, 2025: Initial publication
• Future updates: Will be listed here with descriptions

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Privacy Officer

• Email: [email protected]
• General Inquiries: [email protected]
• Data Protection Requests: [email protected]
• Mailing Address: [To be updated with actual address]

Response Times

We aim to respond to privacy-related inquiries within:

• General questions: 3 business days
• Data subject requests: 30 days (as required by law)
• Urgent security matters: 24 hours
• Breach notifications: 72 hours (when applicable)

Supervisory Authority

If you are located in the European Union and have concerns about our data practices that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA). For CCPA-related requests, please email us at [email protected] with "CCPA Request" in the subject line.