Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Quick Summary
We believe in transparency. Here's what you need to know:
- We only collect information necessary to provide our services
- We never sell your personal data to third parties
- You have full control over your data and can request deletion at any time
- We use industry-standard security measures to protect your information
- We're GDPR and CCPA compliant
Table of Contents
1. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Contact Information
- Name and email address
- Phone number (optional)
- Company information
- Communication preferences
Project Information
- Project requirements and specifications
- Design assets and materials
- Feedback and revisions
- Communication history
Payment Information
- Billing address
- Payment method details
- Transaction history
- Invoice information
Technical Information
- IP address and location
- Browser and device information
- Usage patterns and preferences
- Website interaction data
Automatic Information Collection
When you visit our website or use our services, we automatically collect certain information about your device and usage patterns. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Processing and fulfilling your orders
- Communicating about your projects
- Providing customer support
- Delivering completed work and invoices
Business Operations
- Processing payments and managing accounts
- Analyzing usage to improve our services
- Preventing fraud and ensuring security
- Complying with legal obligations
Marketing and Communication
- Sending service updates and notifications
- Sharing relevant news and offers (with consent)
- Conducting surveys and research
- Building and maintaining client relationships
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors (Stripe, PayPal)
- Cloud storage providers (Google Drive, Dropbox)
- Email service providers
- Analytics and marketing tools
Legal Requirements
We may disclose your information when required by law, such as:
- Complying with court orders or subpoenas
- Responding to government investigations
- Protecting our rights and property
- Preventing fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
4. Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
π Our Security Measures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
π Right to Access
Request a copy of the personal information we hold about you, including how it's being used.
βοΈ Right to Rectification
Request correction of any inaccurate or incomplete personal information.
ποΈ Right to Erasure
Request deletion of your personal information, subject to certain legal limitations.
βΈοΈ Right to Restrict Processing
Request limitation of how we process your personal information in certain circumstances.
π€ Right to Data Portability
Request transfer of your data to another service provider in a machine-readable format.
β Right to Object
Object to certain types of processing, including direct marketing communications.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Retention Periods
- Project Data: 3 years after project completion
- Payment Records: 7 years for tax and accounting purposes
- Communication Records: 2 years after last contact
- Website Analytics: 2 years from collection
- Marketing Data: Until you opt out or request deletion
When data is no longer needed, we securely delete or anonymize it according to industry best practices.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.
Transfer Safeguards
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent protection
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if the changes are material
- Post a notice on our website highlighting the changes
- For significant changes, provide 30 days advance notice
Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Version History
We maintain a record of significant changes to this policy:
- June 11, 2025: Initial publication
- Future updates: Will be listed here with descriptions
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Privacy Officer
- Email: [email protected]
- General Inquiries: [email protected]
- Data Protection Requests: [email protected]
- Mailing Address: [To be updated with actual address]
Response Times
We aim to respond to privacy-related inquiries within:
- General questions: 3 business days
- Data subject requests: 30 days (as required by law)
- Urgent security matters: 24 hours
- Breach notifications: 72 hours (when applicable)
Supervisory Authority
If you are located in the European Union and have concerns about our data practices that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.
California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA). For CCPA-related requests, please email us at [email protected] with "CCPA Request" in the subject line.
Questions About Your Privacy?
We're committed to transparency and protecting your personal information. Don't hesitate to reach out if you have any questions or concerns.